Enrollment Instructions for
IHSS Independent Providers of Santa Clara County

COVID-19  update 

Enrollment continues by website, phone and email without meetings.

The Enrollment office is not open - use web, email and phone only.

Due to the "Stay-at-Home" order for Santa Clara County new IHSS provider enrollment has changed.

Follow the steps below.  Continue to check this website for updates.

Provider enrollment questions: 408-350-3252   (leave a message for call-back)



Please read the instructions on this page carefully.

This website is ONLY to be used by caregivers or “providers” of the In Home Supportive Services (IHSS) program in Santa Clara County. State law requires that all IHSS providers do all the enrollment steps and pass a background check before they are eligible to be paid by the IHSS program.

You are not eligible to enroll (do not use this website) until after the person you will be providing care for has started their application for In-Home Supportive Services (IHSS) by speaking with IHSS. IHSS can be reached at 408-792-1600. For instructions about how to apply for IHSS services visit the IHSS Website.


Your Enrollment as an IHSS provider will be completed in several steps.

1).  Use the Enrollment website

a. Use the “Continue to ENROLLMENT” link at the bottom of this page to complete your enrollment forms, watch the mandatory enrollment videos, and schedule a telephone appointment date and time.

b. After you schedule an appointment online allow 1-2 days for us to send you a secure email with next steps.  Reply to the email before your appointment time.  Use "Reply All" from the secure email we send you so that your reply with added documents will be secure.
    The secure email will be from "paenroll@pascc.org" check your junk or spam emailbox in case it goes there.
c..You can complete the website steps and return later to select or change the scheduled telephone appointment date and time.

2).  At  your telephone appointment on the date you have chosen.

a.) We will review your emailed Social Security Card photo – we can not accept a copy – only the actual card.
b.) We will review your emailed photo of your current valid driver’s license or another US government issued photo ID.
c.) Your name on the Social Security Card and on the ID must match.
d.) We will confirm the information on your forms and that you understand and agree to verbally "sign" the SOC426 and SOC846 forms that you completed online.
d.) The secure email we send will explain how to get a "LiveScan" form and instructions about how and where to have your fingerprints taken to start the necessary background check.
e.) Complete all of the steps on the Enrollment Website before your individual phone appointment.

3). Wait for your first timesheet from IHSS
a.) Make sure the person you will be taking care of has completed their paperwork (SOC426a form) and sent it to IHSS. That form tells IHSS you will be their provider,  includes a start date, and is used to start timesheets.
b.) Wait 3-4 weeks after your appointment before calling to review the status of your case. It may take longer to receive your first timesheet.
c.)  You will recived an SOC2271 form from IHSS with your IHSS provider number.  At that time register with IHSS at www.etimesheets.ihss.ca.gov  
After you have read these instructions click on the following link to continue with your enrollment:

Continue to Enrollment

If you have additional questions please review the Question and Answer page here:

Question: I cannot find my Social Security Card.
Answer: Visit the Social Security Office and apply for your replacement card. They will provide you with a replacement card within 7 to 14 days. DO NOT schedule an appointment until you have your original Social Security Card.

Question: I already had a background check done for another job – do I need to do it again?
Answer: Yes. Everyone applying to be an IHSS Independent Provider must have a background check done using the forms we provide.

Question: I am starting to work for a second IHSS consumer, do I need to do the enrollment a second time?
Answer: No. An IHSS caregiver or provider only needs to enroll one time to be allowed to be paid by the IHSS program. It does not matter how many IHSS consumers you work for.

Question: It has been over a year since I was paid as an IHSS caregiver, do I need to do the enrollment a second time?
Answer: Please contact the Public Authority Enrollment (408) 350-3252.  An Enrollment Specialist can verify whether or not you need to complete the enrollment process again.

If your Question is not answered here call the Public Authority Enrollment phone line at (408) 350-3252 (we can only answer questions about the provider or caregiver enrollment steps).

Visit the full Public Authority Services website at www.pascc.org to learn about the Registry, training, provider medical benefits and other services related to the IHSS program.

For questions about provider payroll or paychecks, timesheets, or to speak with a social worker about authorized hours or to apply to receive IHSS services call the IHSS program at (408) 792-1600.

Continue to Enrollment