Public Authority Services by Sourcewise



  • The fall semester will begin in September 2018!  All active providers and members of the Public Authority Registry in Santa Clara County will receive the class schedule and instructions for registering in the mail in August.

  • NEW!  IHSS Timesheet Training Video

  • If you have questions about overtime or travel time pay, training will be available. Please visit our overtime page for answers to frequently asked questions:

  • For additional assistance please call Public Authority Training at 408-350-3220.

  • IHSS care recipients are invited to join us over the phone on monthly toll-free Call and Connect Sessions to gain information on a variety of topics about IHSS, being an employer, health, activities around Santa Clara County, and more!  Click the “Consumer Call and Connect Sessions” link above to learn more.

  • IHSS care providers working in Santa Clara County are now eligible to receive two training certificates! A certificate of completion will be issued after providers complete all nine of the original Series 1 classes, and another certificate will be issued after providers complete all six of the Series 2 classes!


Provider IHSS Timesheet Training


Provider Handbook

Follow this link for the most recent version of the In-Home Supportive Services (IHSS) Provider Handbook. Some information may be out of date.


Provider Certificate Classes

We offer a selection of fifteen certificate courses to help develop the skills necessary for providing quality in-home service and prevent injuries. The common goal is to support the providers with knowledge to share with their consumers. This training educates the providers to practice compassionate, quality healthcare in the consumers’ home; promoting comfort, independence and dignity. This training is exclusively offered to IHSS Independent Providers—you must be currently working as a provider or be an active member of the Public Authority Registry to register for classes.

Series 1 Classes

You can earn a Series 1 Certificate of Completion at the end of the semester after completing all nine of the following courses:

Learn how to safely and correctly perform cardiopulmonary resuscitation (CPR) on adults, children and infants. Learn how to use an automated external defibrillator (AED). 2 year certification is obtained upon completion.

First Aid
Learn how to recognize and respond, with initial care, to medical emergencies until trained medical professionals are available to take over care. Learn techniques for responding to sudden illnesses, allergic reactions, minor and major bleeding, heart attack or stroke, and stabilizing injuries. 2 year certification is obtained upon completion.

Safe Lifting and Transferring
Don’t strain your back! Learn to use proper body mechanics and equipment to transfer consumers between beds and wheelchairs, as well as transfers to several positions. Learn how to safely assist your consumer with ambulation (walking).

Learn how to help the consumer be aware of healthy diet choices; safe feeding with loss of teeth, appetite, and swallowing issues; special diet needs; accepting challenges; how to apply diet changes to age, culture, and religious preferences.

Understanding Diabetes
Gain understanding of diabetes types and causes, complications caused by diabetes, and overview care for diabetes; importance of diet, blood sugar management and following medication schedule; care for teeth, nails, and skin of a diabetic.

Personal Care
Learn techniques for providing mouth care, bathing, feeding, dressing & grooming your consumer; learn how to safely change bedding in an occupied bed; learn infection control practices and prevention techniques.

Safety and Infection Prevention
Learn about infection control and prevention; basic personal care; feeding schedules; Foley catheter care; Colostomy care

Last Phase of Life
Learn to help the consumer talk about feelings regarding illness, sadness, and end of life; how to meet consumer’s physical, mental and spiritual needs during end of life stage; how to share respect and support with the family; accepting hospice care as comfort care.

Mental Health
Learn to help the consumer report mental issues to family and doctor; build routine; identify daily stresses and contributing factors, and prevent upset of routine; understand medications and side effects; talking about thoughts of harming self or others.

Get started now! You can complete the nine courses at your own pace. If you do not finish them on this schedule, take the rest on the next schedule offered.


Series 2 Classes

You can earn a Series 2 Certificate of Completion at the end of the semester after completing all six of the following courses:

Alzheimer’s Basics
Learn the difference between normal aging and dementia, the basics of Alzheimer’s disease and related disorders. Learn basic strategies for connecting and communicating with those with dementia, as well as resources that can help.

- You will receive a certificate of attendance from the Alzheimer’s Association after completing this class!

Caregiver Stress Management
Learn about the issues commonly faced by care providers, both family and non-family. Learn how to recognize and address your stress, and take care of yourself while caring for another person. Learn about community resources that can help you.

The Skilled Care Provider
Gain basic knowledge, tools and skills that can help you on your path as a care provider. Learn about mandated reporting, caregiver ethics, building trust and good relationships, hazards and safety for providing in-home care, universal precautions, taking care of yourself, emergency preparation, and more.

Cancer Care Basics
Gain an understanding of cancer types, treatments and the importance of non-medical support. Gain greater understanding of the needs of cancer patients, and how cancer affects the whole person. Learn how to best support and communicate with a person diagnosed with cancer.

Emergency and Disaster Preparedness
Gain information, tips and suggestions that you can pass on to your consumer to help prepare for disasters and medical emergencies. Learn ways to be proactive by putting together an emergency plan, emergency kit, special considerations for the elderly or disabled during disasters, the best way  to handle medical emergencies, and more.

Falls Prevention
Build awareness on the risk factors that may cause falls for seniors and people with disabilities. Learn strategies that may help you keep yourself, your consumer and the living environment safe and clear of hazards that may cause falls, as well as simple exercises to help build strength and balance.


Provider’s Current Schedule of Classes

We offer two semesters of classes each year. Class schedules are mailed to each active IHSS care provider in January for the winter/spring semester and in August for the fall semester. Follow the instructions on the schedule you receive, or in the PDF version below, to register for classes.

For additional information, please refer to the class schedule link below.

Pre-Registration and Confirmation is required. Please call to register: 408-350-3220.



For more information contact Public Authority Services at 408-350-3220.

Consumer Handbook

Follow this link for the most recent version of the In-Home Supportive Services (IHSS) Consumer Handbook. Some information may be out of date.


Consumer Call and Connect Sessions

Join with the Public Authority, special guest speakers, and your fellow IHSS recipients on toll-free conference calls to share information on a variety of subjects.

Call and Connect Sessions are held monthly, and are available exclusively to IHSS recipients or their authorized representative.

The current schedule of topics includes:

Preventing Falls
September: Understanding Your Care Provider's Paid Sick Leave
Planning and Managing Care Provider Hours Month to Month
Diabetes Prevention

Please note that there will be no Call and Connect Sessions offered in December or January

To find out more or to register for one of the sessions please call 408-350-3220.


Consumer Handbook Modules






Fact Sheets

Follow this link for help in understanding consumer rights and responsibilities in the IHSS program.


Cal Medi-Connect

Follow these links to learn more, and gain clearer understanding of the changes to Medical benefits and the Cal Medi-Connect program.

Follow this link for information in additional languages


Additional Resources

Training Video

Consumer Eduation Videos

Fall Prevention Video

Consumer Connection Newsletter