Enrollment Instructions for
IHSS Independent Providers of Santa Clara County

COVID-19  update 

Enrollment appointments are IN-PERSON, masks required.

You must attend a Group Orientation meeting, then later also come to an individual scheduled appointment to complete your enrollment.

Please read the instructions on this page carefully.

This website is ONLY to be used by caregivers or “providers” of the In-Home Supportive Services (IHSS) program in SANTA CLARA COUNTY. State law requires that all IHSS providers complete all the enrollment steps and pass a background check before they are eligible to be paid by the IHSS program.

Do not enroll on this website until after the person you will be providing care for has started their application for In-Home Supportive Services (IHSS). IHSS can be reached at (408) 792-1600. For instructions about how to apply for IHSS services visit the IHSS Website.

If you want to work as an IHSS care provider (or work more hours) and want help finding IHSS consumers that could hire you please apply to join our Registry.  

   

Your Enrollment as an IHSS provider will be completed in several steps.

  1. Attend one of the following Public Authority Group Orientation meetingsChoose any one meeting convenient for you, no appointment is required. Simply go to the address listed in the table below on one of the days/times listed.  Allow up to 2 hours for the meeting.   It is important to arrive on time or you will need to return at a later meeting date.  More dates will be added, check back later.
    DATELOCATION
    Friday,  Sept 30 at 9amSEIU, 2302 Zanker Road, San Jose, CA 95131 (map)   CAUTION Parking TOW zones (parkhere)
    Friday,  Sept 30 at 2pmSEIU, 2302 Zanker Road, San Jose, CA 95131 (map)   CAUTION Parking TOW zones (parkhere)
    Friday,  Oct 7 at 9amSEIU, 2302 Zanker Road, San Jose, CA 95131 (map)   CAUTION Parking TOW zones (parkhere)
    Friday,  Oct 7 at 2pmSEIU, 2302 Zanker Road, San Jose, CA 95131 (map)   CAUTION Parking TOW zones (parkhere)
    Friday,  Oct 14 at 9amSEIU, 2302 Zanker Road, San Jose, CA 95131 (map)   CAUTION Parking TOW zones (parkhere)
    Friday,  Oct 14 at 2pmSEIU, 2302 Zanker Road, San Jose, CA 95131 (map)   CAUTION Parking TOW zones (parkhere)

  1. Use the Enrollment website before you attend your chosen Group Orientation meeting:

    • Use the “Continue to Enrollment” link at the bottom of this page to complete your enrollment forms, watch the mandatory enrollment videos,  schedule your In-Person appointment date and time, and get information about completing your fingerprint background check.  
    • When choosing your individual scheduled appointment, pick a date that is later than the Group Orientation meeting you will attend.  You can complete the website steps and return later to select or change your individual scheduled appointment date and time on the website. 

  2. At  your In-Person appointment on the date you have chosen:
     

    • Come to the Enrollment office address location that is provided on the website when you book the appointment.
    • We will review and copy your Social Security Card – we can not accept a copy – only the actual card.
    • We will review your current valid driver’s license or another US government issued photo ID.
    • Your name on the Social Security Card and on the ID must match.
    • Bring your signed purple form confirming that you attended one of the Group Orientation Meetings.
    • We will confirm the information on your forms and that you understand and have signed the SOC426 and SOC846 forms that you completed online.
    • We will provide a "LiveScan" form and instructions about how and where to have your fingerprints taken to start the necessary background check.
    • Complete all of the steps on the Enrollment Website before your Group Orientation meeting and before your individual In-Person appointment.
    • Additional appointment information is here


  3. Wait for your first timesheet from IHSS
    • Make sure the person you will be taking care of has completed their paperwork (SOC426a form) and sent it to IHSS. That form tells IHSS you will be their provider,  includes your starting date, and is used to start timesheets.
    • Wait 3-4 weeks after your appointment before calling to review the status of your case. It may take longer to receive your first timesheet.
    • You will recived an SOC2271 form from IHSS with your IHSS provider number.  At that time, register with IHSS for online timesheets at www.etimesheets.ihss.ca.gov 

    After you have read these instructions click on the following link to continue with your enrollment:

    Continue to Enrollment

    If you have additional questions please review the Question and Answer page here:

    Question: I cannot find my Social Security Card.
    Answer: Visit the Social Security Office and apply for your replacement card. They will provide you with a replacement card within 7 to 14 days. DO NOT schedule an appointment until you have your original Social Security Card.

    Question: I already had a background check done for another job – do I need to do it again?
    Answer: Yes. Everyone applying to be an IHSS Independent Provider must have a background check done using the forms we provide.

    Question: I am starting to work for a second IHSS consumer, do I need to do the enrollment a second time?
    Answer: No. An IHSS caregiver or provider only needs to enroll one time to be allowed to be paid by the IHSS program. It does not matter how many IHSS consumers you work for.

    Question: It has been over a year since I was paid as an IHSS caregiver, do I need to do the enrollment a second time?
    Answer: Please contact the Public Authority Enrollment (408) 350-3252 and leave a message for callback.   An Enrollment Specialist can verify whether or not you need to complete the enrollment process again.

    If your Question is not answered here, call the Public Authority Enrollment department at (408) 350-3252 and leave a message for us to call you back.  (we can only answer questions about the provider or caregiver enrollment steps).

    Visit the full Public Authority Services website at www.pascc.org to learn about the Registry, training, provider medical benefits and other services related to the IHSS program.

    For questions about provider payroll or paychecks, timesheets, or to speak with a social worker about authorized hours or to apply to receive IHSS services call the IHSS program at (408) 792-1600.

    Continue to Enrollment