Enrollment Instructions for
IHSS Independent Providers of Santa Clara County

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COVID-19  update 

Enrollment appointments are IN-PERSON, masks required.

You must attend a Group Orientation meeting AND also come to an individual  in-person appointment to complete your enrollment.

Please read the instructions on this page carefully.

This website is ONLY to be used by care providers, otherwise known as caregivers, of the In-Home Supportive Services (IHSS) program in SANTA CLARA COUNTY. 

State law requires that all IHSS providers complete all the enrollment steps and pass a background check before they are eligible to be paid by the IHSS program.

Do not enroll on this website until after the person you will be providing care for has started their application to become a recipient of In-Home Supportive Services (IHSS). IHSS can be reached at (408) 792-1600. For instructions about how care recipients apply for IHSS services visit the IHSS Website.

If you want to work as an IHSS care provider (or work more hours) and want help finding IHSS consumers that could hire you, after completing your enrollment you can apply to join our Registry.  

   

Your Enrollment as an IHSS provider will be completed in several steps.

  1. Choose one of the following Public Authority Group Orientation meetings to attend. 
    • Choose any one meeting convenient for you, no appointment is required. Simply go to the address listed in the table below on one of the days/times listed.
    • Allow up to two hours for the meeting.
    • It is important to arrive on time or you will need to return at a later meeting date. More dates will be added, check back later.
    • You will be given materials and information that are required for your in-person appointment. Be sure to write down the date/time you have chosen, as well as the address of the orientation.
    • DATELOCATION
      Friday, May 26 at 9amSEIU, 2302 Zanker Road, San Jose, CA 95131 (map)   CAUTION Parking TOW zones (parkhere)
      Friday, May 26 at 2pmSEIU, 2302 Zanker Road, San Jose, CA 95131 (map)   CAUTION Parking TOW zones (parkhere)
      Friday, June 2 at 9amSEIU, 2302 Zanker Road, San Jose, CA 95131 (map)   CAUTION Parking TOW zones (parkhere)
      Friday, June 2 at 2pmSEIU, 2302 Zanker Road, San Jose, CA 95131 (map)   CAUTION Parking TOW zones (parkhere)
      Wednesday, June 7 at 9amSEIU, 2302 Zanker Road, San Jose, CA 95131 (map)   CAUTION Parking TOW zones (parkhere)
      Wednesday, June 7 at 2pmSEIU, 2302 Zanker Road, San Jose, CA 95131 (map)   CAUTION Parking TOW zones (parkhere)


  1. After choosing the Group Orientation Meeting you will attend, complete the Enrollment activities on the Enrollment website.

    • After reading these instructions completely, use the “Continue to Enrollment” link at the bottom of this page to: 
      1. Create an account for the Enrollment Website
        • Write down your username, password, and answers to the security questions in case you need to log back in.
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      1. Complete your enrollment forms
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      1. Watch the mandatory enrollment videos
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      1. Schedule your individual in-person appointment date and time, where you will also get information about completing your fingerprint background check.  
        • When choosing your individual in-person appointment, we recommend picking a date that is later than the Group Orientation Meeting you plan to attend.
          • You can complete the website steps and return later to select or change your individual scheduled appointment date and time on the website. 
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        • Write down the date, time, and address or choose to receive a text message with this information.
    • Complete all steps on the Enrollment Website before your Group Orientation Meeting and before your individual in-person appointment.

  1. Attend your Group Orientation Meeting
    • At the orientation you will receive the Purple Form; you will bring this form with you to your in-person appointment.

  1. At  your In-Person appointment on the date you have chosen:
     
    • Come to the Enrollment office. The address will be given to you on the website when you book the appointment.
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    • We will review and scan your Social Security Card – we cannot accept a copy or a photo – only the actual card.
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    • We will review your current valid driver’s license or another US government issued photo ID.
      • Your name on the Social Security Card and on the ID must match.
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    • Bring your Purple Form, which confirms that you attended one of the Group Orientation Meetings.
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    • We will confirm the information that you completed online and that you understand your signed SOC426 and SOC846 forms.
      • You DO NOT need to print these forms or bring them to your appointment.
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    • We will provide a "LiveScan" Form and instructions for getting your fingerprints taken to start the necessary background check.
      • DO NOT try to get your background check done without the LiveScan Form we give you. This may result in you needing to pay again for having them done properly.
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    • Additional appointment information is here


  2. Wait for your first timesheet from IHSS
    • Make sure the person you will be taking care of has completed their paperwork to hire you (SOC426a form) and sent it to IHSS. 
      • That form tells IHSS you will be their provider, includes your starting date, and is used to start timesheets.
      • You timesheets will go back retro-actively to the start date entered on the SOC426a form.
    • Wait 3-4 weeks after your appointment before calling to review the status of your case. It may take longer to receive your first timesheet.
    • When you are officially placed on a consumer's case, you will received an SOC2271 form from IHSS with your IHSS Care Provider ID Number. At that time, register for the IHSS Electronic Services Portal to access your online timesheets at www.etimesheets.ihss.ca.gov. 

    After you have read these instructions completely, click on the following link to continue with your enrollment:

    Continue to Enrollment

    If you have additional questions please review the Question and Answer page here:

    Question: I cannot find my Social Security Card.
    Answer: Visit the Social Security Office and apply for your replacement card. They will provide you with a replacement card within 7 to 14 days. DO NOT schedule an appointment until you have your original Social Security Card.

    Question: I already had a background check done for another job – do I need to do it again?
    Answer: Yes. Everyone applying to be an IHSS Independent Provider must have a background check done using the forms we provide.

    Question: I am starting to work for a second IHSS consumer, do I need to do the enrollment a second time?
    Answer: No. An IHSS caregiver or provider only needs to enroll one time to be allowed to be paid by the IHSS program. It does not matter how many IHSS consumers you work for.

    Question: It has been over a year since I was paid as an IHSS caregiver, do I need to do the enrollment a second time?
    Answer: Please contact the Public Authority Enrollment (408) 350-3252 and leave a message for callback. An Enrollment Specialist can verify whether or not you need to complete the enrollment process again.

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    If your question is not answered here, call the Public Authority Enrollment department at (408) 350-3252.

    • Leave a message and we will call you back within 24-48 business hours. We can only answer questions about the provider enrollment process.

    Visit the full Public Authority Services website at www.pascc.org to learn about The Registry, training, provider medical benefits and other services related to the IHSS program.

    For questions about provider payroll or paychecks, timesheets, or to speak with a social worker about authorized hours or to apply to receive IHSS services call the IHSS program at (408) 792-1600.

    Continue to Enrollment