CONSUMER TRAINING
News & Notices
Independent Providers can take free training classes.
Providers who are connected to a consumer’s case can visit the Independent Provider Training page to view the fall class schedule and register for classes with the online registration portal.
Electronic Services Portal Training Modules now Available!
Consumers can learn about registering for and using the Electronic Services Portal to review their IHSS Independent Provider’s timesheets with simple training modules developed by Public Authority Services.
Additional assistance and resources are available through Sourcewise
Sourcewise—Santa Clara’s Area Agency on Aging—has many support programs and services available for all adults in Santa Clara County .
ELECTRONIC SERVICES PORTAL INFORMATION
Learn about registering for and using the Electronic Services Portal (ESP) to connect Independent Providers to your case and review their timesheets so they can receive pay for the work they do for you through the IHSS program
Public Authority Services training modules on registering for and using the Electronic Services Portal (ESP):
English:
Registering for an ESP Account | ESP Overview | Updating Your ESP Account | Connecting Providers to Your Case| Reviewing Provider Timesheets Through the ESP
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Tutorial Videos and Other Languages Coming Soon!
CDSS step-by-step guide for IHSS care recipients on how to register and use online or telephone timesheets:
English | Chinese | Spanish | Vietnamese
Consumer Handbooks
Created with partnership from the IHSS Advisory Board by consumers of in-home care services, for consumers of IHSS, these short handbooks can assist in better understanding of the role and responsibilities of IHSS consumers, as well as available supportive resources.
English
Chinese
Spanish
Vietnamese
- Giới thiệu Chương trình IHSS (IHSS Program Introduction)
- Đánh giá, Đánh giá lại và Quy trình Kháng cáo của IHSS (Assessment, reassessment, and appeal)
- Thuê một Người cung cấp Dịch vụ chăm sóc Tại nhà (Hiring Independent Providers)
- Quản lý Người cung cấp Dịch vụ chăm sóc Tại nhà (Managing Independent Providers)
More information on the role, expectations and responsibilities of IHSS consumers is available on the IHSS website. You can find quick information on the IHSS Fact Sheets!
Does your Independent Provider need to brush up on common caregiving skills? They can watch provider skills videos any time!
Consumer Orientation Videos
Created with partnership from the IHSS Advisory Board, these short videos provide tips and information to assist in better understanding of the role and responsibilities of IHSS consumers.
Does your independent provider need specialized training to perform your authorized tasks safely? They may be able to receive reimbursement for classes through the Life Enhancement fund!
Consumer Connection Quarterly Newsletter
Four times per year, Public Authority Services by Sourcewise creates a newsletter which is mailed to every IHSS consumer in Santa Clara County.
The Consumer Connection newsletter provides information to help consumers remain safely independent. Articles cover a variety of topics relating to current IHSS policies changes, health and wellness topics, and information on community resources.
Missed a mailing? You can catch up on digital copies of the Consumer Connection any time!
Need to find an IHSS Independent Provider to work for you? The Public Authority Services Registry may be able to help!
Consumer Training FAQ
Can I go with my Independent Provider to their classes?
Provider training classes only have room for the providers who are registered into them and providers are not permitted to bring guests with them, including their children or care recipients.
Are there training classes available for IHSS consumers?
Public Authority Services by Sourcewise is currently developing classes for consumers, but there are no classes or webinars available at this time.
Other than the videos and materials on the webpage above, there are videos and materials available regarding IHSS with the “Quick Links” on the California Department of Social Services (CDSS) IHSS website: cdss.ca.gov/in-home-supportive-services
What should I do if I believe my Independent Provider needs more training?
Encourage your provider to visit the Independent Provider Training page to explore the training classes available to them. They can also contact the Training Department by calling (408) 350-3220.
As the employer of the Independent Provider, do I have to pay for their training classes?
Training classes facilitated by Public Authority Services in Santa Clara County have no fees. They are completely free and optional for providers.
Completing a training class is not an “authorized service” they are performing for you, so the hours they attend the training cannot be claimed on an IHSS timesheet. Instead, providers receive $35 for every Public Authority Services class they attend.